FREE SHIPPING & RETURN INFO.

 

We print limited runs of cycling products in Los Angeles for all to enjoy.

WE ALSO DO OUR BEST TO SHIP ORDERS IN A TIMELY FASHION BUT PLEASE BE PATIENT AS EGREM IS A VERY SMALL / HUMBLE OPERATION.

DELIVERY TIME: Generally allow 72 hours for processing.  Delivery time is additional.

EGREM IS NOT RESPONSIBLE FOR INTERNATIONAL ORDERS THAT ARE LOST ONCE THEY DEPART THE USA. 

CONTACT: IF YOU WOULD LIKE TO SHIP INTERNATIONALLY WITH GUARANTEED SHIPPING PLEASE CONTACT sales@egremusa.com


CLASSICS GUARANTEE

Terms and Conditions:
1. This offer applies only to the products listed.
2. This guarantee is not intended to cover accidental/ crash damage. This is covered by our free repairs service.
3. Proof of purchase must be supplied if requested.
4. Offer limited to TWO products per customer per calendar year.
5. Egrem reserves the right to change or cancel this offer at any time.
6. The Classics Guarantee is only applicable to items purchased from Egrem web store.
7. If you have any questions or queries regarding this offer please email them to: sales@egremusa.com
8. Items bought under the Classic guarantee must be returned within 30 days from the original date of purchase.

Egrem Returns Policy / customer is responsible for the cost of shipping the item to us. 

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 14 days of receipt and in saleable condition for a refund or like-for-like exchange. All refunds will be reversed with 30 days of return. 

Returns are only accepted online for products purchased directly from Egrem USA web-store, if you have purchased from a retail or Egrem retail partner then they must also arrange your return or exchange.

Conditions for Exchanges
Any item returned for exchange must be in like-new condition and must be returned with ALL original manufacturer's packaging, packing materials, and must include all accessories and manuals that were originally included.
Purchases not returned as specified above will be refused at the customer’s expense.
Defectives
Defective within 14 Days
Any defective item may be replaced for the exact same item within 14 days of purchase. No cash refund is available for defective items or shipping charges. The customer is responsible for the cost of shipping the defective item to us.

SHIPPING & HANDLING
Free Standard Shipping on all orders

*Free shipping offer is valid on orders shipped to the 48 contiguous US states via standard shipping. Typical transit time is 5-10 days including weekends.

If an item is out of stock, you will be notified when adding products to your shopping cart. All orders ship from our warehouse in Los Angeles. CA. Orders placed on holidays or weekends will begin processing the next business day.

Orders placed after 3 p.m. PST will be processed the following business day.

If you realize that you entered your shipping address incorrectly, please contact us immediately. We are not liable for incorrect shipping addresses. sales@egremusa.com

U.S Domestic Shipping Rates

48 Contiguous States Only

RETURNS, EXCHANGES AND ADJUSTMENTS
General Returns Information
Customer is responsible for the cost of shipping the item to us.
We want you to love our clothing as much as we do.  If for any reason you are not completely satisfied with your purchase, please let us know and we will gladly replace or refund your purchase.

Please note:

Returns and exchanges are available on most purchases.  Selected promotions may state final sale on our website and/or in our advertising.  Final sale items cannot be returned or exchanged.
All Items must be returned for exchange within 14 days of receipt of your purchase.
Any and all items that have been laundered or altered in any way cannot be accepted for exchange or credit.
We are not liable for lost packages without tracking.
Egrem is not liable for exchanges or returns sent without a return form enclosed.

Price Adjustments

Permanent Markdowns

As permanent markdowns can occur at any time we gladly offer customers a one-time price adjustment if we are notified within 14 days of the date of purchase.

In order to obtain a price adjustment on any item that has been marked down and added to our "Sale" section please contact by e-mail at sales@egremusa.com or call 1213.634.9294 at any time within the fourteen 14 day window. Please include your order number in your email message. Once confirmed we will gladly refund the difference back to your original form of payment.

Promotional Markdowns

Promotions and other special offers occur all the time and are temporary. Items purchased with a promotional discount  or through any form of promotional offer are not eligible for price adjustments under any circumstances.

EXCHANGES: The original discount or promotional code only applies to items where the same style originally purchased is being exchanged for a different color or size. If you choose to exchange the item for a different style, the discount from the original style purchased cannot be transferred to the new style.

We Make Mistakes Sometimes

Hey, we're not perfect (but we try)!  If we've sent you the wrong or damaged item please contact immediately through e-mail at sales@egremusa.com or call us at 1213.634.9294 and a Customer Service representative will assist you with a resolution.

Send ALL Returns to the Address Below

Egrem USA
Consumer Returns Department
9946 Mason Ave
Chatsworth, CA 91311

Refund Requests

Once the returned item is received, verified and processed by our returns department the original purchase price of your returned item(s) will be credited back to your original form of payment. Allow approximately 30 days for processing.

Exchange Requests

Once the returned item is received, we will immediately process a new order for your exchange, and ship it to you with no additional shipping charge.  Allow approximately two weeks for processing.

If you have any questions about or need assistance with your return, please contact us by e-mail at sales@egremusa.com or call 213.634.9294 THANK YOU.

Monday-Friday : 9 AM to 5 PM PST


© Egrem USA 2016. All Rights Reserved.